Privacy Policy

Last updated: 15 August 2026

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1. What we collect

Account details (email, display name, and your Google profile name and avatar if you sign in with Google), the characters you create, the prompts and reference photos you upload, the images and reels generated for you, and a usage log of how many generations you run.

2. Payments

Subscriptions are handled by Stripe. We store only your Stripe customer and subscription identifiers, your plan and its status. We never see or store card numbers.

3. How we use it

To run the service: authenticate you, generate and store your content, enforce plan limits, prevent abuse, and support you when something goes wrong. We do not sell your data and we do not use your characters or photos to train our own models.

4. Processors

We rely on a small set of providers to operate: our cloud database, authentication and file storage provider; our AI generation provider; and Stripe for payments. They process data only on our instructions.

5. Storage and security

Your characters, posts and media are stored in a private, owner-scoped store — only your account can read them, and media links are short-lived signed URLs. Generation endpoints require a signed-in session and are rate limited.

6. Retention

We keep your content while your account is open. Deleting your account permanently removes your profile, characters, posts, usage log and stored media. Billing records may be retained by Stripe where required by law.

7. Your rights

You can export your data or delete your account at any time from the Account page in your dashboard. Depending on where you live you may also have rights to access, correct or restrict processing of your data.

8. Contact

Questions or requests: admin@fluenzaai.com.